Job quality

An analysis of policies in 34 European countries

Ghailani D., Marlier E., Baptista I., Deruelle T., Duri I., Guio A. C., Kominou K., Perista P.
and Spasova S.

European Social Policy Analysis Network (ESPAN), Luxembourg: Publications Office of the European Union, 2024

What is the concrete impact of the increased use of ICTs in public services on the content and quality of jobs? This is the central question of the research project that the OSE has just begun for the European Federation of Public Services (EPSU). After reviewing the literature and carrying out targeted interviews with sectorial EPSU delegates, the project will focus on reporting the perceptions of workers themselves about the positive and negative effects of ICT on their work.